Topgolf Rewards FAQ

Welcome to Topgolf Rewards, where everything you love about Topgolf now comes with its own reward.

General

How do I join Topgolf Rewards?

Register for Topgolf Rewards at www.TopgolfRewards.com by selecting "Join Now" and completing the registration form. Once you submit your registration form, you will receive a verification email, which you'll need to activate your account.

You can join Topgolf Rewards at any time, even if you're not a current Topgolf Member.

To earn Rewards points at Topgolf and to gain Tier visits, you will need to provide your Topgolf membership number or latest Topgolf card number. You can earn points for online activities without having a Topgolf membership.


Can I get points for a past visit upon joining?

We will credit you with a Tier visit and any points earned in-venue for your last visit to Topgolf if your last visit was within 7 days of the date you registered for Topgolf Rewards. If you provide your Topgolf membership information at a later date, we will look as far back as 7 days prior to your Rewards registration date, and credit your account with your last visit.


Do I get a Topgolf Rewards membership card when I sign up?

Nope, everything is digital! Make sure you provide your Topgolf membership number or card number when you sign up for the Rewards program, as this will link your Rewards membership to your Topgolf membership. Once you do that, every time you visit Topgolf and use your Topgolf membership to play, you'll earn Tier visits and points, which will automatically be added to your Topgolf Rewards account.


What if I don't know my Topgolf membership number or card number?

Don't worry. You can still register for a Topgolf Rewards account and earn points online. You can get confirmation of your membership number at the Guest Services desk at your venue.


Why is the Topgolf Rewards program only available at the Austin and San Antonio venues?

This is a pilot test of our Rewards program. We want to make sure we provide our Guests with the best program we can possibly deliver, so we always like to test first. Please note that because we are testing only in these two venues, you will only be able to redeem Topgolf Rewards benefits at our Austin and San Antonio venues at this time.


Do I have to pay to join Topgolf Rewards?

Nope! Topgolf Rewards is free to join. In fact, you get 2,000 bonus points just for signing up. The only stipulation is that you must be at least 18 years of age and physically reside in the U.S.


If I'm having trouble with my Topgolf Rewards account, who can I contact?

We have a dedicated Guest Care Team to help with all Topgolf Rewards-related questions and inquiries.

Telephone: 844-645-4474
Daily, 8am – 11pm
Central Standard Time (CST)

Website and Email: https://topgolf.com/us/company/contact-us/. Please select "Topgolf Rewards" as the subject to ensure your inquiry is routed to the right team. We aim to respond to all emails within 48 hours.

Please note that Associates at the venue will not be able to assist with any Topgolf Rewards issues related to point or Tier discrepancies.


Is there a Topgolf Rewards app?

Not at the moment, but we're working on it. Your Rewards account is going to be an important tool for you to check your balance, redeem your Rewards and show your Tier status. To make sure you have quick access on the move, we recommend that you bookmark www.TopgolfRewards.com and add it to the home screen of your mobile device.

Earning Points

While Topgolf Rewards is a fully automated program, points can take up to 48 hours to show up on your account. The short delay is so we can verify your completed activity and provide you with the correct number of points.


What is the Topgolf Rewards Sign-Up Bonus?

You get 2,000 points just for signing up! When you register, we'll credit your account with 2,000 points. It's our little way of saying thank you for being a Topgolf Rewards Member.


How do I earn points for playing Topgolf?

You will earn points for the first game of Topgolf you play and complete each visit. Note: You must complete one game to earn Topgolf game play points for that visit. You only earn points on your first game played on each visit.


What are the in-game achievements, and how do they work?

In-game achievements mean bragging rights and bonus points every time you achieve a new high score across 9 games! Your game must be complete (hit all 20 balls or 30 balls for TopPressure and TopPressure Advanced) for your high score to count. You can only earn points for one high score on the same visit. For example, if you play 3 games of TopChip, and you beat your high score in the second game but then surpass that score in the third game, you will earn high score points for the third game only.

The 9 games included in the Rewards Program are: TopGolf, TopChip, TopDrive, TopPressure, TopPressure Advanced*, TopScore, TopScramble, TopShot Rookie and TopShot Advanced. All other game varieties are not included.

*To unlock TopPressure Advanced, score at least 30 points in standard TopPressure or 100+ points in Topgolf, and you'll be able to select this game on your next visit. TopPressure Advanced remains active for 30 days after the date unlocked.


How do I get points for trying new games?

The first time you try out each of our 9 chosen games after joining Topgolf Rewards, you earn points for playing and completing that game. This is a one-time deal, so once you've played a chosen game, you won't be able to earn points for playing that game again.

The 9 games included in the Rewards Program are: TopGolf, TopChip, TopDrive, TopPressure, TopPressure Advanced*, TopScore, TopScramble, TopShot Rookie and TopShot Advanced. All other games varieties are not included.

*To unlock TopPressure Advanced, score at least 30 points in standard TopPressure or 100+ points in Topgolf, and you'll be able to select this game on your next visit. TopPressure Advanced remains active for 30 days after the date unlocked.


How do surveys work?

We will regularly post short surveys that you can complete at your leisure online through your Topgolf Rewards account. Every time you complete a survey, you'll earn points.

The information you provide is for internal use only and will never be shared with any partners or third parties.


What is a redemption or promotional code?

From time to time, we will run promotions to give you the opportunity to earn points. These will be provided in the form of a Rewards code. You can redeem these codes through the "Enter a Code" function on the Topgolf Rewards "Earn Activities" section.


How do I get points for telling my friends and family about Topgolf Rewards?

Being rewarded for telling people about Topgolf is great, right?! Simply click the "Share" button under "Tell a Friend" and you'll be provided with your own unique link. You can then share that link however you like. We recommend you share this link via email and social media, and only with friends who live in the Austin or San Antonio areas. You must include the hashtag #sponsored with social media posts.

For each friend that joins Topgolf Rewards using your unique link, you'll receive points. You can only receive up to 2 referrals each month for friend referrals.


Do my Topgolf Rewards points expire?

Yes they do. However, you would need to be inactive for 180 days before that happens.

No activity (defined as not earning at least 1 point either at Topgolf or online) will result in your points balance resetting to zero. We don't want you to lose your points, so be on the lookout for emails from us with reminders.


How do I manage my points balance?

When you log in to your Topgolf Rewards member account, you'll be able to see your current balance. Remember, it can take up to 48 hours before points are posted to your account.

You can continue to earn and save points to redeem on any of the Rewards available on our catalog page. You can also see a history of all of your earned and redeemed points through the transaction history tab in the menu.

Redeeming Points & Rewards

Once you've accumulated enough points, you can head to the "Explore Rewards" page to see our catalog with a variety of options that will take your Topgolf experience to the next level. We will continually add to the Rewards catalog, so be sure to check back regularly. In the meantime, keep earning those points!


How do I redeem my points?

Simply click on the "Redeem" box when you see an item to your liking. You'll be taken to a confirmation page that will explain the redemption process in detail. You'll then verify your redemption, and the item is yours.

The Instant Win Game is a little bit different, as it's based on chance and subject to Lady Luck to award the item prize. (No purchase necessary. See the Official Rules for more details).


What happens once I redeem my points for an item?

You'll receive an email with your reward item. Your reward will show up in the form of a voucher within the email. You will need to present the voucher in our Austin or San Antonio venue to redeem/receive your item. Please refer to the voucher terms and conditions for full details.

To ensure a swift and successful delivery of your reward, please ensure you have topgolf@topgolfrewards.com confirmed as a safe sender within your email inbox settings.

Reward vouchers can only be redeemed at a Topgolf venue participating in the Rewards program – currently Austin or San Antonio.


What are Game Play Savings?

You can utilize your points for Game Play Savings vouchers in denominations of $5, $10 and $20, all of which can be redeemed at your next bay time at Topgolf Austin or San Antonio.

You'll have a minimum of 90 days from the moment of point redemption to use the voucher.


What is a Bay Reservation?

For the first time ever, you can now reserve your very own bay online. This new, simplified process allows you to play when you want, with whomever you want. Each reservation is good for 1 bay and can accommodate 8 guests (only 6 can play at a time).

Bay Reservations can only be made online at topgolf.com/reservations, up to 7 days in advance and at least 1 hour prior to arrival for Topgolf. At no point can a Bay Reservation be redeemed at a Topgolf venue.

For more information, visit https://topgolf.com/us/reservations/


What is the Golf Lesson item?

A Topgolf Golf Lesson voucher gives you a 60-minute individual adult lesson with a certified Topgolf U pro in a comfortable environment to work on – or discover – your golf swing.

All golf lessons, once redeemed, must be booked online through our Uschedule Platform by selecting "Adult Individual Lesson" from the "Choose Lesson" dropdown menu.
Austin: http://topgolfaustin.uschedule.com/OnlineAppointments.aspx
San Antonio: http://topgolfsanantonio.uschedule.com/OnlineAppointments.aspx

When you arrive for your lesson, you'll need to bring your Rewards Golf Lesson voucher to receive your free lesson.

For more information about golf lessons at Topgolf, visit https://topgolf.com/us/play/golf-lessons/.


What if I change my mind after I've redeemed my points for a Rewards item?

Unfortunately, all redemptions are final. We instantly provide you with an item voucher at the time of redemption, which cannot be returned or exchanged.


What is the Instant Win Game?

Instant Win Games are a great way to play for a chance to win great prizes! There will always be at least one Instant Win Game available for you to play.

To play, click the "Play" button on the Instant Win Game and you'll be guided through the process.

No purchase is necessary to play or win a prize in the Instant Win Game. See the Official Rules for more details.

Tier Status & Benefits

While Topgolf Rewards is a fully automated program, Tier visits can take up to 48 hours to show in your account. This short delay is for our system to verify your visit.


How do I earn Tier visits?

You earn a Tier visit every time you visit a participating Topgolf venue and play and complete at least one game of Topgolf or any other game variety.

You can only earn 1 Tier visit per day.


How many Tier visits do I need for each Tier?

When you join Topgolf Rewards, you start in Tier 1 – where you'll be able to earn points at Topgolf and online right away.

On your second visit, you will achieve Tier 2 status.
On your fifth visit, you will achieve Tier 3 status.
On your 11th visit, you will achieve Tier 4 status.


What happens when I reach a new Tier?

Each time you achieve a new Tier status, your Points Multiplier will kick in instantly so you get more points for your visit, and your Tier benefits will become active no later than 48 hours after your visit.


Do my Tier visits expire?

Yes, your Tier visits reset to zero at the end of your membership year – the anniversary of when you joined Topgolf Rewards. However, your Tier status is valid for the rest of your current Rewards membership year and for the full following membership year – unless you reach the next Tier.

You'll receive a Tier status email notification each time you reach a new Tier. To ensure a swift and successful delivery of your Tier notification, please ensure you have topgolf@topgolfrewards.com confirmed as a safe sender within your email inbox settings.

Your membership year-end date, Tier status and Rewards points are shown on your account page.


What is a Points Multiplier?

In a nutshell, it's extra points, and as you move through the Tiers, your Points Multiplier increases.

For example, if you're a Tier 2 Rewards member, you will earn 1,100 points for playing Topgolf – 100 more points than if you are a Tier 1 Rewards member.


What is a Rewards Tier Bay Reservation?

You will receive one (1) Bay Reservation each time you achieve Tier status beyond Tier 1. So you'll get a reservation when you achieve Tier 2, another reservation when you achieve Tier 3 and another one when you achieve Tier 4.

You'll receive an email with your Bay Reservation.

Bay Reservations can only be made online, up to 7 days in advance and at least 1 hour prior to arrival for Topgolf. At no point can a Bay Reservation be redeemed at a Topgolf venue.

For more information, visit https://topgolf.com/us/reservations/


What is Priority Access to special events and promotions?

As a Tier 3 and Tier 4 Rewards member, you’ll be the first to know about events and promotions going on at Topgolf – from live events, leagues and new menu items to new games, specials and competitions.


What are Apparel Savings?

Topgolf Rewards members who achieve Tier 2 status and above can save on apparel purchases in-venue when showing active Tier status in person.

Tier 2 – 10% savings
Tier 3 – 20% savings
Tier 4 – 30% savings

Apparel savings exclude kids golf clubs and charity retail items. Apparel savings are available only at Topgolf venues participating in the Rewards program – Topgolf Austin and Topgolf San Antonio – when showing active Tier status on your mobile phone. Topgolf reserves the right to refuse savings if Rewards member cannot verify Tier status. Savings cannot be used in conjunction with any other offer or promotion.


What are Party & Event Booking Privileges?

Tier 3 and Tier 4 Rewards members receive 10% and 20%, respectively, off the cost of the Topgolf game play portion of a booked Topgolf event. These savings are valid for birthday parties, social gatherings or even a corporate event.

Events can only be booked through the Events Office. Proof of Tier status will be required to receive savings. Event booking standards apply. Please check with your Topgolf Events team for more details. The maximum Topgolf game play savings is $3,000, prior to sales tax.